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FAQ

WHAT IS VIRGIN HAIR?

     Virgin Hair is hair that has not been chemical processed. All hair cuticles kept well and intact in the same direction.

You can dye, bleach, perm, straighten or chemically treated in any way.

HOW MUCH HAIR DO I NEED?

   For 10″-14″,only 2 bundles are enough for a natural look. For 16″-22″,usually 3 bundles suggested for a natural look . Hair longer than 22″ may need 4 bundles. But if you want thicker look, you can buy one extra bundle.

HOW DO I MAINTAIN MY HAIR?

STRAIGHT HAIR CARE:

 

Daily:

  1. Comb hair with a wide tooth comb, beginning at the ends and working your way towards the scalp.
  2. We do not recommend the use of bristle brushes.  Use a brush designed for hair extensions such as a loop brush or paddle brush.
  3. Do not use oily or greasy products, it will weigh your hair down and cause tangling.  A dab of olive oil or argan oil for shine will suffice.
  4. Use alcohol free styling aids, such as mouse, gel, and hairspray in moderation.
  5. Before going to bed, braid, pin curl, or roller set your hair.
  6. Sleep with a satin cap, satin scarf, or satin covered pillow.

 

Weekly:

  1. Shampoo & deep condition the hair at least once a week with a moisture base sulfate free product line.
  2. Do not massage or rub the hait against itself.  Shampoo in a downward motion
  3. Rinse thorougly.  Gently towel dry hair.
  4. Spray hair with a moisturizing leave in conditioner.
  5. Gently comb hair with a wide tooth comb or paddle brush.  Begin combing small sections at the ends, working towards the scalp.
  6. Be gentle when coming the area of attachment.
  7. For curls, hair can be set in rollers.
  8. Allow hair to air dry.  Heat is damaging and will shorten the durability of your extensions.
  9. If you must use heat, be sure to use a leave in conditioner or heat protectant first.  Do not exceed 400°F.

 

WAVY/CURLY HAIR CARE:
Daily:
  1. Use products that define curls and control frizz.
  2. While the the hair is wet,  gently comb through with a paddle brush or your fingers.  To prevent frizz, do not scrunch the curls.
  3. Apply the suggested products, style the hair wheile damp, allow to air dry and then leave it alone!
  4. Do not comb dry waves or curls, you will disrupt the curl pattern and cause frizz.
  5. To refresh curls, spray with plain water, leave in conditioner, or dilute curl activator.
  6. Do not leave in conditioner or activator too frequently or the hair will tangle.
  7. Use alcohol free styling aids, such as mouse, gel, and hairspray in moderation.
  8. Do not use oily or greasy products, it will weigh your hair down and cause tangling.  A dab of olive oil or argan oil for shine will suffice.
  9. Before going to bed, braid, pin curl, or roller set your hair.
  10. Do not sleep on wet or damp hair.  Sleep with a satin cap, satin scarf, or satin covered pillow.

 

Weekly:

  1. Shampoo & deep condition the hair at least once a week with a moisture base sulfate free product line.
  2. Do not massage or rub the hait against itself.  Shampoo in a downward motion
  3. Rinse thorougly.  Gently towel dry hair.
  4. Spray hair with a moisturizing leave in conditioner.
  5. Gently comb hair with a wide tooth comb or paddle brush.  Begin combing small sections at the ends, working towards the scalp.
  6. Be gentle when coming the area of attachment.
  7. Allow hair to air dry.  Heat is damaging and will shorten the durability of your extensions.
  8. If you must use heat, be sure to use a leave in conditioner or heat protectant first.  Do not exceed 400°F.
  9. To prevent frizz, do not scrunch the hair to reform your curls.  Simply run your fingers through small sections until you come to the ends of the hair.  Then shake your hair vigorously back and forth to reform your curly.
  10. Allow the hair to air dry for the best wave/curl formation, or use a blow dryer with a diffuser set on low.

CAN I DYE OR PERM MY HAIR?

  1. You can dye and perm your hair, but please refer to a professional hair stylist.
  2. You can only dye it to #27, no lighter colors available.
  3. Please make sure no dying over 1 hour, no matter in a salon or not.
  4. Please make sure no over heat, Over heat will cause shedding,frizz and tangling.

HOW TO PAY FOR MY ORDER?

Only PayPal is accepted here, since only PayPal can protect buyers’ right.

Some customers asked: I don’t have a PayPal account, how can I pay for it? Please don’t worry, you can still pay for it through PayPal, please just choose to pay ” with credit/debit card” , you don’t need to have a PayPal account at all.

WHAT IS YOUR RETURN POLICY? 

Please ensure that you thoroughly inspect your hair prior to using and installing your gorgeous tresses.

We exercise a very strict quality control process to ensure that our clients receive only the best virgin hair available. All products we offer on this website are RETURNS accepted within 1 week after the parcel delivered.

Hair shouldn’t be used if you want refund, including no washing,no perming,no dying,no straightening,no cutting,no bleaching knots and the packages are all in good statement.

HOW CAN I CANCEL MY ORDER?

Orders can be cancelled only before shipping out.

If you really don’t want it, please return it after delivered within 1 week. You will get your refund within 24 hours after we received it & everything confirmed in good statement.

Please be noted that, since UPS may just drop the parcel at your door without informing you, so it will be showed delivered, however, you didn’t see it. Please look for it around your door then.

WHOLESALE PARTNERSHIP

 We wholesale frontals, bundles, closures and wigs

Please email sales@divahairstore.com for more details and pricing.

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